September 5, 2010 CXagentsUSA: [Login]    |          


HOME » General Information

General Information for Travel Agents

   
  • API Requirements
  • Adoption
  • Airport Lounge Information
  • Baggage Allowance
  • Carriage of Pets
  • Carriage of Musical Instruments
  • Cathay Tkt Office Hours of Operation
  • Commission
  • CRS Cuecard
  • Customer Relations (N. America) Contact
  • CX News (hot news, company updates)
  • CX/KA GDS/CRS Booking and Ticketing Policy
  • E-Tickets / Paper Tickets
  • Extra Seat
  • Fare/PTA
  • FFP News And General Information
  • How to Retrieve Updated Availability
  • Infants, Children & Minors
  • MCT (Minimum Connecting Times)
  • Meals and How to Request (codes)
  • MPO (The Club)
  • Name Change Policy
  • oneworld
  • Oxygen (Special Assistance)
  • Passive Segments
  • Cancelled Segments
  • RES Office Hrs of Operation
  • Seat Map, ASR
  • Ticket Number Notification (Reminder)
  • Ticket Refunds
  • Married Segment Control
  • VIP/CIP
  • Visa Requirements
  • Waitlist Assistance

  • Meals and How to Request (codes)


    Cathay Pacific offers superb Asian and international cuisine, including special meal options including:

    Vegetarian

    Non-Vegetarian Religious Meal

    Medical Meals

    Children's Meals

    Special Meals and Beverage
    • A small population of passengers may suffer from an adverse, and at times, fatal allergic reaction to peanuts. However, CX cannot guarantee an absolutely peanut-free meal. This point should be conveyed very clearly to passengers.
    • Requests for Special Meals (SPML) should be made at least 24 hours prior to flight departure with the exception of Kosher Meals (KSML) which require 48 hours of advance notice.
    • For special beverage requests, passengers must give 3 working days of advance notice.
    • Passengers who have made a SPML request on an originally booked flight must make the request again if they change their itinerary. If the new flight departs within 24 hours, SPML availability cannot be confirmed immediately and passengers then have to re-confirm at check-in.
    • Requests for hot meals should not be guaranteed, as all meals must conform to the standard meal service guidelines. No exceptions are allowed.
    • Special requests by FCL passengers, e.g. lobster, are not accepted. VIP passengers' requests may be considered depending on their status and the notice period given.
    • Carbonated mineral water such as Perrier is available to all FCL and JCL passengers.
    • Requests for non-standard meals will not be entertained unless they are required medically. In such cases, copies of the doctors'/dieticians' certificates should be provided for confirmation.
    SPECIAL MEALS - REQUESTS FOR SPECIAL MEALS ENTERED AS AN OSI WILL NOT BE ACTIONED
    THE STANDARD ENTRY FORMAT IS .................. 3 MEAL CODE
    Example: VEGETARIAN VEGAN MEAL - VGML ...................... 3VGML


    The following few tables list the different types of vegetarian, religious, medical and children's meals available to CX passengers.

    Vegetarian Meals

    Meal Types Code Remarks
    Vegetarian Raw Meal RVML A combination of raw fruit and vegetables.
    Vegetarian Lacto-Ovo Meal VLML Also known as Ovo-Lacto Vegetarian. No meat or meat products of any type; no fish, fowl or products with lard or gelatin. Contains eggs and dairy products. Cheese should be made without rennet wherever possible.
    Vegetarian Vegan Meal VGML Also known as Vegan No meat or meat products of any type; no fish, fowl or products with lard or gelatin. Dairy products, eggs and honey are not permitted.
    Vegetarian Oriental VOML A vegetarian meal prepared and cooked Chinese Style No animal products as meat, fish or game, eggs, dairy products and honey No root vegetables including ginger, garlic, spring onion etc, or anything that is grown in the ground.
    Please note, AA will not accept this code. 1G/1V/1P will be enhanced to support these codes on 19May09. Agents will need to request as SPML before implementation.
    Vegetarian Hindu Meal AVML A vegetarian meal prepared and cooked in Indian-style. Indian Vegetarian meals are spicy/curry vegetarian combinations which may include a limited use of diary products.
    Vegetarian Jain Meal/Strict Indian Vegetarian VJML An Indian-style vegetarian meal. No animal product as meat, seafood, egg, game, dairy products and honey. No root vegetables such as ginger, onion, garlic, spring onion and potato.
    Please note, AA will not accept this code. 1G/1V/1P will be enhanced to support these codes on 19May09. Agents will need to request as SPML before implementation.


    Religious Meals

    Meal Types Code Remarks
    Kosher Meal KSML Requests should be made at least 24 hours prior to flight departure Prepared according to Jewish Law and purchased from reputable manufacturers Two types of Kosher meals are available, one for FC/BC and the other one for YC. EX HKG, Kedassia meals are provided for all classes if 24 hours notice is given. From outports, CX has to rely on caterers' stock to supply KSMLs For the following ports: BAH, BOM, CEB, DEL, DPS, DXB, FUK, KHI, KIX, KUL, MNL, NGO, PEN, RUH, SGN and SUB that cannot supply KSMLs, Kedassia KSMLs can be requested from HKG for all classes but 48 hours notice must be given. For other ports that cannot supply Kedassia KSMLs, these can be requested from HKG for F and J class passengers only but 48 hours notice must be given.
    Muslim Meal MOML Also known as Halal Meal or No Pork Meal All poultry and meat will have been slaughtered and cooked according to Halal rules)

    No pork, bacon, ham or alcohol

    Omit gelatine and use agar as a replacement

    On all CX flights to and from major Islamic countries (or Islamic routed countries ex HKG vv i.e. Malaysia, Indonesia, and Middle East), all menus are already prepared in the Halal manner
    Hindu Meal HNML No beef, veal or pork can be used. Lamb, domestic fowl, other meats or fish and milk products are allowed.

    Indian style cooking is used, usually spicy foods/curry with authentic ingredients

    A very small minority of Hindus, who can eat meat or fish, orders this type of meal. Most Hindus require the Indian vegetarian meal (AVML) and the passenger's specific needs should be carefully identified and accurately coded.
    Non Beef Meal SPML-NON BEEF MEAL  Contains no beef, veal or related product.

    Different from Hindu non-vegetarian meal where the Non Beef Meal is cooked in any style or method, as long as there is no beef/veal contained

    Beef/veal is not served as normal menu for YCL on certain routes such as HKG-BKK/TPE vv


    Medical Meals
    All medical meals are specially planned by a nutritionist and qualified dietician. Suitable for passengers who require special medical attention.

    Meal Types Code Remarks
    Low Fat Meal/ Low Cholesterol LFML Increased complex carbohydrates/ high fibre; low fat; low dietary cholesterol; Monounsaturated and polyunsaturated fats are used instead of saturated.
    Diabetic Meal DBML Increased complex carbohydrates; high fibre; low fat; calories approximately 2000-2400 in 24 hours period.
    Bland Meal BLML Low fat food items low in dietary fibre/residue.

    Omission of foods or beverages causing gastric discomfort.

    Omit highly seasoned foods.
    Low Lactose Meal NLML Foods which contain lactose or are of dairy origin are eliminated. Foods with ingredients containing lactose or are of dairy origin will also be excluded.
    Gluten Intolerant Meal GFML No foods prepared with wheat, buckwheat, rye, barley and oats.
    Low Salt Meal LSML No salt is used in food preparation; highly salted foods are omitted; minimum sodium content.

    Avoid use of garlic/onion/celery salt

    Garlic/onion/celery powders are however allowed.
    Low Calorie Diet LCML Increased complex carbohydrates/high fibre; low fat; calories - approximately 1200 in 24 hour period.
    Fruit Platter Meal FPML Consists purely of fruit components such as fresh fruits, fruit compote, fruit desserts etc. depending on availability and seasonality.


    Children's Meals

    Meal Types Code Remarks
    Baby Meal BBML Consists of two junior-strained meat and vegetable dishes, one junior dessert and one baby juice.
    Child Meal CHML These meals are food items generally enjoyed by children, e.g. burgers, sausages and fish fingers served with additional sweets or chocolate bars and juice, depending on the meal type


     

    © 2010 Cathay Pacific Airways Limited

    Customer Data Privacy Policy  |  Terms and Conditions of Use