September 8, 2010 CXagentsUSA: [Login]    |          


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General Information for Travel Agents

   
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  • How to Retrieve the Most Updated Availability Request


    1. CX has implemented seamless availability with all major GDS except for Axess and Topas, the most updated availability request could be found in the seamless availability rather than in Direct Access availability.

    2. The first step to retrieve the most updated availability display is to retrieve the PNR so that all segments on the PNR will be taken into consideration. If the booking is a freshly new booking, please be reminded to ignore all existing PNRs before retrieve the availability display.

    3. Travel agents could use carrier specific display option for displaying CX only connections rather than direct access. Entries are as below:

      1. Carrier Specific Display: GDS Entry

        AMADEUS ANCX20MARTPELAX/ACX
        ANCX10MARFRAPEK/ACX,KA
        APOLLO A20MARTPELAX#CX
        A10MARFRAPEK9A#CX,KA
        SABRE 120MARTPELAX$CX
        110MARFRAPEK$CXKA
        WORLDSPAN A20MARTPELAX-CX
        A10MARFRAPEK9A-CX-KA

        For Abacus/Infini/Sabre subscribers: replace "$" with "‡"
         
      2. Connect Point Specific Display: GDS Entry

        AMADEUS AN1A20MAROSLPEK/XFRAHKG
        APOLLO A20MAROSLPEK9AFRAHKG
        SABRE 120MAROSLPEK9AFRA/HKG
        WORLDSPAN A20MAROSLPEK9A/FRAHKG
         
      3. Connect Point and Carrier Specific Display: GDS Entry

        AMADEUS AN1A20MAROSAPEK/XFRAHKG/ACX
        APOLLO A20MAROSLPEK9AFRAHKG#CX.KA
        SABRE 120MAROSLPEK9AFRA/HKG$CXKA
        WORLDSPAN A20MAROSLPEK9AFRA/HKG-CX-KA

        For Abacus/Infini/Sabre subscribers: replace "$" with "‡"
         
    4. Travel agents are reminded to request seats on Origin and Destination basis. i.e. SYDLHR instead of SYDHKG and HKGLHR. Then use the Short Segment Sell entry to sell:
      Example: GDS Entry

      AMADEUS SS1Y1
      APOLLO 01Y1Y2
      WORLDSPAN 01Y1Y2
      SABRE 01Y1Y2
    5. It is reminded Electronic ticketing cannot be supported when travel agent attempts to issue ET when segments are split into separate PNR. For example, LONHKG and HKGTPE are booked in separate PNR. Electronic ticketing is not supported in this scenario.

     

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