Extra Seat
Extra Seat
If passenger already holds ticket and requests extra seat, then must issue paper
ticket with the code "EXST" for the extra seat, do not issue et. Reason is the
extra seat will not be checked-in in CUPAC, so the ET coupon status cannot be
auto updated. Whenever 2 separate tickets are issued for passenger himself
and the extra seat, remember to indicate in OSI to alert check-in to collect 2 tickets.
Passengers may request an extra seat for their own comfort or for medical reasons.
If your passenger is willing to pay we can instantly confirm the request. If
the request is being made due to a medical reason it is subject to medical
clearance under current MEDA procedures.
Note: Any request of an extra seat for cabin bag other than musical
instrument and diplomatic bag will not be accepted.
If one ET is to be issued to cover the fares for passenger himself and
the extra seat, the procedures are the same as paper ticket except
the passenger name on ET must be passenger's own name, i.e. the name without "EXST".
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| How to book an extra seat for a passenger |
| • Create the PNR in the GDS with total number of seats requested. |
| • Enter extra seat passenger name and SSR with the following format. |
| Name Field | TEST/EXST
Example Abacus entry -2Smith/T Mr/T MR EXST |
| SSR element | SSR EXST CX NN1 REQUEST EXTRA SEAT REASONS |
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