API Requirements Adoption Airport Lounge Information Baggage Allowance Carriage of Pets Carriage of Musical Instruments Cathay Tkt Office Hours of Operation Commission CRS Cuecard Customer Relations (N. America) Contact CX News (hot news, company updates) CX/KA GDS/CRS Booking and Ticketing Policy E-Tickets / Paper Tickets Extra Seat Fare/PTA FFP News And General Information How to Retrieve Updated Availability

Infants, Children & Minors MCT (Minimum Connecting Times) Meals and How to Request (codes) MPO (The Club) Name Change Policy oneworld Oxygen (Special Assistance) Passive Segments Cancelled Segments RES Office Hrs of Operation Seat Map, ASR Ticket Number Notification (Reminder) Ticket Refunds Married Segment Control VIP/CIP Visa Requirements Waitlist Assistance

Customer Relations (North America) Contact We are committed to delivering the best product and service to our mutual clients. Your clients' feedback is very important to us. As such, we appreciate your input and look forward to hearing from you regarding your client's experience with us. In order to handle all cases in a timely manner, it is preferred for comments to be submitted in writing to avoid any possible misunderstanding. Please contact us as follows: E-mail: sfocrd@cathaypacific.com Fax: 1-415-397-8731 ATTN: CRD. Postal Mail: Cathay Pacific Airways 360 Post St, Suite 300, San Francisco, CA, 94108 Attn: CRD