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General Information for Travel Agents

   
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  • E-Tickets / Paper Tickets


    Please print E-ticket Important Note during ticket issuance

    Split Payment

    Reminder for flight/date change on RETURN JOURNEY of CX IET

    CX - CRS Interline ET Implement Status

    Paper Ticket Fee

    Reminder for flight/date change on RETURN JOURNEY of CX IET
    • Any change on the interline flt/date, the CX IET must be REISSUED to reflect the new flt/date booked. No "reissuance fee" required, but subj to collection of MIDWEEK/WKEND fare diff if applicable. CX Fare Rule refers.
    • Failure of E-tkt reissuance will result in pax being charged a "change fee" imposed by the interline carrier at airport check-in counter. Regret CX will not reimburse pax this change fee which was charged by the interline carrier.
    • However, if the change on return journey does not involve any interline carrier, ie, entire itinerary are purely on CX/KA flights, and the change does not result in any MIDWEEK/WKEND fare diff. Than, there is no need for E-tkt reissuance, t/agent need to send SSR message to CX by following GDS entry, eg.

      SSR TKNM CX HK1 HKGLAX 880L19OCT 160XXXXXXXXXX/P1

      CX reservation office will then re-link the ET nbr onto the new CX/KA flight booked, if permitted by subj ET validity/fare govern rule.

    CX - CRS Interline ET Implement Status

    CX — CRS Interline ET Implement Status Document


    CRS Agents Alert

    Due to the -message size- limitation, several entries are required for the whole pnr if the number of the passenger coupons exceed the limits.

    For example, a booking consisted of 9 passengers with 2 segments, travel agents require to use 1 entry to drive the ticket for first 7 passengers, then another entry for the remaining passenger.

    NO OF PAX LIMITATION FLIGHT SECTORS
    1 32
    2 19
    3 11
    4 7
    5 4
    6 3
    7 2
    8 1


    Paper Ticket Fee
    NOTE: The Paper Ticket FEE will ONLY apply if an E ticket CAN be written – meaning that all segments in the PNR are eligible to be E-ticketed.

    Effective 01 August 2007 Cathay Pacific Airways will require a paper ticket fee of $30 per ticket. This fee will apply for all tickets issued as paper ticket instead of E-ticket. This will include CX/KA sectors, and all E-eligible interline partners, issued on (160) stock.

    This fee will not be collected for any paper ticket issued that contains a sector that is not available to E-ticket.

    Sectors that qualify for E-ticket are clearly marked in your GDS.



     

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