CXagentsUSA | General Information for Travel Agents


API Requirements

 

  1. United States Advance Passenger/Crew Information System (US APIS) Final Rule - what is it?

    As requested by US regulation, airlines are required to submit complete and accurate advance passenger/ crew information (API), on or after 04 October 2005. Submission of the data will facilitate effective customs and immigration security enforcement.

  2. What API information is required?

    The below information will be required:

    1. Full name (last, first, and, if available, middle)
    2. Date of birth
    3. Gender (F = female, M = male)
    4. Citizenship
    5. Country of residence
    6. Travel document type (e.g. P = passport, A = alien registration)
    7. Passport number, if a passport is required
    8. Passport country of issuance, if a passport is required
    9. Passport expiration date, if a passport is required
    10. Alien registration number(US applied), where applicable
    11. Address while in US (number and street, city, state, and zip code), except that this information is not required for U.S. citizens, lawful permanent residents, crew members, or persons who are in transit to a location outside the US.
  3. When is API required?

    Travel agents should input API well advance before flight departs when itinerary involves flights arrival in and departure from US. Cathay Pacific Airways prefers agents to input non-segment associated API, where applicable.

    Below are Cathay Pacific Airways and its codeshare destinations:
    LAX, SFO, NYC, ATL, AUS, BOS, CHI, DFW, DEN, DTT, FLL, HOU, LAS, MIA, EWR, ORL, PHL, PIT, SAN, SJC, SJU, STL, WAS, BNA, MSY, RDU, TPA.

    It is anticipated that there will be more countries requesting API information so travel agents should fully apply API entries in daily operation.

  4. What can I input when not all API is available from passengers?

    During reservation, travel agents are required to provide as much information as available to avoid similar data collection process to be repeated during passenger check-in at airport, causing passenger inconvenience unnecessarily.

  5. How can I input API information, can it be done via SSR OTHS?

    Industry format SSR DOCS/ DOCO/ DOCA are required to input API information so airlines can transmit to US automatically, refer IATA standards (hyperlink to IATA standard and CRS entries web page). SSR OTHS is NOT accepted.

  6. For non-US flights, shall I use SSR DOCS/ DOCO/ DOCA or SSR PSPT?

    Cathay Pacific Airways supports both SSR DOCS/ DOCO/ DOCA and SSR PSPT for non-US flights. However, SSR DOCS/ DOCO/ DOCA must be used for itinerary involving US flights to provide sufficient information.

Adoption


Passengers flying on CX889 from JFK-HKG or CX888 HKG-JFK must apply for a Canadian transit visa for adopted children.

Exception is if child is holding a national passport of the U.S., Mexico, EU (European Union) or EFTA (European Free Trade Association) member state.

Airport Lounge Information


Airport Lounge Key:

 
  Internet Access/Computer Workstation
  International/Local Phones
  Refreshments
  Wheelchair Access
        Toilet Facilities
  Shower Facilities
  Designated Smoking Area

Cathay Pacific Hong Kong Lounges
Location Opening Hours Seating Capacity
The Wing Int'l Terminal Level 6
Int'l Terminal Level 6, 7
05:45 - departure of last flight 630 Y Y Y Y Y Y N
The Pier Int'l Terminal Level 5 07:00 - 23:30 565 Y Y Y Y Y Y N
The Cabin Int'l Terminal Central Concourse (Near Gate 23) 05:30 - departure of last flight 200 Y Y Y Y Y N N
The Arrival Past Arrivals Hall Between Terminal 1 & Terminal 2 05:00 - midnight 40 Y Y Y Y Y Y N

Cathay Pacific Outport Lounges
Location Opening Hours Seating Capacity
BAH First and Business Int'l Terminal Level 3 17:30-23:00 49 Y Y Dinner N N N N
BKK First and Business Intl Terminal Concourse G
Intl Terminal Concourse D
05:30-21:30
09:30-17:30
86
44
Y Y All Day Y N N N
FRA Business Int'l Terminal 2 06:00-19:00 99 Y Y Breakfast
Lunch
Y Y Y N
KUL First and Business KL Int'l Terminal 07:00-23:00 60 Y N All Day Y N N N
LON First Class
Business Class
London Heathrow Terminal 3 08:30-22:30 31
82
Y Y All Day Y Y Y N
MEL First and Business Tullamarine Int'l Terminal 06:00-09:00
13:00-16:00
95 Y Local calls only Breakfast
Lunch
Y Y Public shower only N
MNL First Class
Business Class
Ninoy Aquino Int'l Terminal 04:00-20:00 53
55
Y Local calls only All Day Y N N N
PAR First and Business Charles DeGaulle Int'l Terminal 2A 08:30-16:15 77 Y Y Breakfast
Lunch
Y N N N
PEN First and Business Bayan Lepas Int'l 06:00-08:00 29 N N Breakfast N N N N
SEL First and Business Incheon Int'l 06:30-10:20, 12:15-15:20, 17:00-20:00 129 Y Y Breakfast All Day Y Y N N
SFO First and Business Intl Terminal, Boarding Area A, post security Level 4 4 Hours before Dep 107 Y Y Breakfast, Lunch, Dinner Y Y Y N
SIN First and Business Changi Int'l Terminal 1 05:30 - 02:00 140 Y Y All Day Y but not to the toilet & shower Y Y N
TPE First Class
Business Class
Tao Yuan Int'l Terminal 1 05:00-20:00 32
114
Y Y All Day Y Y N N
TYO First and Business Narita Int'l Terminal 2 07:40-18:30 123 Y Y All Day Y Y N N
YVR First Class
Business Class
Vancouver Int'l 09:30-15:30
21:30-01:30
26
66
Y Y Breakfast All Day Y Y N N

Third Party Lounge
Location Opening Hours Seating Capacity
ADL Qantas Captain's Club Lounge Landside 90 Minutes before Departure 42 Y Y Y Y Y Y N
AKL Qantas Captain's Club Lounge Airside All Flights F: 90 J: 190 Y Y Y Y Y Y N
AMS Globe Ground B.V. Lounge Airside 09:00-17:00 50 Y Y Y Y Y N N
BJS BGS Premier Lounge Airside   F: 69 J: 262 Y Y Y Y Y Y Y
BNE Qantas Club Lounge Airside 04:00 - Last Flt Dep 125 Y Y Y Y Y Y N
BOM Clipper Lounge Airside 24 Hours 100 N Y Y Y Y N Y
BA Terraces Lounge Airside   29 N N Y N N N N
CEB North Wing Café Airside 09:45-12:55 (Tue,Wed,Thu,Sat) 16:55-19:55 (Mon,Fri,Sun) 45 N N Y Y N N Y
CMB Lotus First Class Lounge & Araliya JCL Lounge Airside 24 Hours F:58 J1:72 J2:32 Y Fax:Y Y (local only) Y Y Y N Y
CNS Qantas Club Airside 04:00-15:15 125 N Y Y Y Y Y N
DEL Clipper Lounge Airside 24 Hours 89 Y N Y Y N N Y
DPS JAS Premier Lounge Airside 06:00 - Last Flt Dep 116 Y Y Y Y Y Y Y
DXB BA Terraces Lounge Airside 06:30-12:15 2100-0315 80 Y Y Y Y Y N N
EWR BA Galleries Lounge Airside 15:00-22:45 N/A Y N Y Y Y N N
FCO Le Anfore Airside 06:15-23:45 160 Y Y Y Y Y Y N
FUK JAL Sakura Lounge Airside 08:30-18:00 60 Y Y Y Y N N Y
JFK BA First Class Lounge
BA Terraces Lounge - JCL
Airside 05:30-23:00 100
500
Y Y Y Y Y Y Y
JKT JAS Premier Lounge Airside 05:00-24:00 120 Y Y Y Y Y Y Y
JNB British Airways Lounge Airside 06:00-22:00   Y Y Y Y Y Y Y
KHI CIP Lounge Satellite Lounge Airside 24 Hours 62 Y Y Y Y Y N Y
LAX First Class/Business Class
Tom Bradley Intl Terminal Level 5
Airside 08:00 - 00:30AM 90
210
Y Y Y Y Y Y N
NGO JAL Sakura Lounge Airside 07:40-10:00
14:50-17:20
32 N Y Y Y N N N
OSA Lounge Pacific Airside 08:15-18:00 (Except Tue)
08:15-20:30 (Tue only)
30 N Y Y Y N N N
PER Qantas Club Airside 90 Minutes before Dep 120 Y Y Y Y Y Y N
RUH First Class Lounge Airside 24 Hours 60 Y Y Y Y N N Y
SGN VN Lounge Airside 4 Hours before Dep 70 Y Y Y Y Y N Y
SHA Dragonair Lounge Airside 06:00-21:00 90 Y Y Y N Y N N
SPK Japan Airlines Lounge Airside 2 Hours before Dep 19 N N Y Y N N Y
SUB Executive lounge Airside 05:00-19:00 80 Y Y Y Y N N N
SYD Qantas Club Airside FCL: 05:30-22:00
JCL: 05:00-22:30
F: 150
J: 600
Y Y Y Y Y Y N
XMN First Class Lounge Airside 08:00 - Last Flt Dep 130 Y Y Y Y Y N Y
YTO Plaza Premium Lounge Airside 04:30 - 01:40 (Until Departure of CX829 daily)   Y Y Y Y Y Y N
YYZ British Airways First Club World Airside 4 Hours before Dep 89 Y Y Y Y Y N Y

Baggage Information


To find out more information about baggage allowance, pleae use the links provided below:


Baggage - Modify Piece System


When a US fare has been purchased for travelling outside of the US, the Modify Piece System (MPS) will apply to the sectors where the "weight system" is in force. The MPS does not apply to Joint Venture or Code Share sectors that are operated by Joint Venture or Code Share partners.


Carriage of Pets


Dogs and Cats in Transit

You need to apply for an Import Permit for your pet if you fly to Hong Kong, even for transit. For more details on application procedures as well as import requirements, please visit the Agriculture, Fisheries and Conservation Department's website.

Pets in Cabin

With the exclusion of service dogs, no pet or animal of any description will be permitted in our passenger cabin. Pets such as dogs, cats and birds will be crated and transported in the cargo compartment. Please check with the local government office for all documentation required (ie health certificates and travel permits) if you plan to fly with your pet.

Passenger should be responsible for obtaining all necessary and proper permits to enable the animal to enter the country or territory of transit where such permits are required. CX will not be responsible in the event of the animal being refused entry into, or passage through, any country or territory. The owner assumes all risks of injury to or sickness or death of such an animal.

Live animals of any description are not permitted in the passenger cabin on any CX aircraft and are not applicable to interline through check.

Unaccompanied live animals may be accepted for carriage as cargo at cargo rate.

Note: In view of aircraft safety, fighting dogs (Pit Bull Terrier, Japanese Tosa, Fila Brasiliera and Dogo Argentina) cannot be accepted for carriage as checked baggage or cargo on all CX flights.

For more details on traveling with your pet and the charges associated, please refer to: www.cathaypacific.com/cx/en_US/travel-information/baggage/check-in-baggage/pets.html

Cathay Ticket Office Hours of Operation


San Francisco

San Francisco International Airport
International Terminal, Departure Level
Daily: 8:15 pm - 10:30 pm

Los Angeles

Los Angeles International Airport
Daily: 4:00 pm - 12:00 am


Codeshare Flights


U.S. Department of Transportation's (DOT) Codeshare Requirement


Effective immediatly, please be advised per U.S. Department of Transportation's (DOT) requirement, the disclosure of codeshare service must be on the same website screen as the itinerary or immediately adjacent to that itinerary and to each alternative itinerary, if applicable.

Codeshare service may be highlighted by an asterisk but, significantly, must also include appropriate text on the itinerary display that is easily visible to a viewer and that identifies the operating carrier by its corporate name.

Cathay Pacific is in the process of updating our system (cathaypacific.com and dragonair.com) to more clearly display this information. Please note that some of the CX / JAL codeshare flights are operated by JAL Express and some of the CX/CA codeshare flights are operated by Air Macau. If you have any questions regarding the operating carrier on any of our codeshare flights please contact us and we will be happy to furnish any information you require.

Thank you for your kind attention and support.

If you have any questions, please contact Cathay Pacific Airways reservations office at 1-800-233-2742 or any Cathay Pacific Airways sales office in Canada.

Commission


  • There is no general commission

CRS Cuecard


SSR Entries

Amadeus
PSPT SRPSPT BAHK1-123456-GB-24FEB45-LEWIS/EDWARD-M-H.FREEFLOWTEXT/P1
PCTC SR PCTC CX HK /EDWARD LEWIS /US80003252. FREE-FLOW TEXT /P1
ASR ST/12G OR ST/NSSB OR ST/RQST/12G/S2/P1
MEAL SR*VGML/S2/P1 OR SR*SPML-FL-FREE TEXT/S2/P1
BSCT SR*BSCT/S2/P1
WHCR SR*WCHR/S2/P1
MAAS SR*MAAS-FREE TEXT/S2/P1
TKNM FHM 160-1234567890/P1
OTHS SR*OTHS CX-FREE REQUEST/S2/P1
CHLD SR CHLD - 01SEP02
INFT w/o seat SRINFT-JONES/TOM 25AUG08/P2
INFT occupying seat SRINFT-18JUL09 OCCUPYING SEAT/P2
UM SR UMNR - UM08 DOB01SEP02
SFPD SRDDCSCXHK1-----22JAN58--M--CHOI/PO/P1


Sabre
PSPT <REPLACED BY DOCS/DOCO/DOCA ENTRIES>
ASR 4G/12G OR 3OTHS1/NSSB-1.1 OR 3OTHS/RQST 12G-1.1
MEAL 3VGML1-1.1 OR 3SPML1/FREE TEXT-1.1
BASSINET 3BSCT1-1.1
WHEELCHAIR 3WCHR1-1.1,2.1
MAAS 3MAAS1/FREE TEXT-1.2
OTHS 3OTHS1/SPECIAL REQUEST-1.1
CHLD 3CHLD/01SEP02-1.1
INFT w/o seat 3INFT/JONES/TOM/25AUG08-2.1
INFT occupying seat 3INFT/JONES/TOM/18JUL09/OS-2.1
UM 3UMNR/UM 08 01SEP02
SFPD ^SR3DOCS/DB/00JAN00/M/LAST NAME/FIRST NAME/MIDDLE NAME-1.1


Apollo @- Pillow Sign
PSPT @:3SSRPSPTYYHK1/D3465465/US/06MAY00/JONES/BRADLEY/M-1JONES/BRAD
PCTC @:3SSRPCTCNWHK1/JOHN SMITH/US8475184000-1SMITH/EMMA.HUSBAND
ASR @:3NSSTS1/N1/12K OR @:3NSSAS1/FREE TEXT
MEAL @:3VGMLS1/N1 OR @:3SPMLS1/N2/FREE TEXT
BSCT @:3BSCTS1/N2-1
WHCR @:3WCHRS1/N1-1
MAAS @:3MAASS1/N2-1/FREE TEXT
OTHS @:3OTHSS1/N2-1/SPECIAL REQUEST
CHLD @:3CHLD/01SEP02
INFT w/o seat @:3INFT/N2/25AUG08
INFT occupying seat @:3INFT/N2/18JUL09
UM @:3UMNR/UM8 01SEP02
SFPD @:3DOCSN1/////00JAN00/M//LAST NAME/FIRST NAME/MIDDLE NAME


Worldspan
PSPT <REPLACED BY DOCS/DOCO/DOCA ENTRIES>
ASR 4G/12G OR 3OTHS1/NSSB-1.1 OR 3OTHS/RQST 12G-1.1
MEAL 3VGML1-1.1 OR 3SPML1/FREE TEXT-1.1
BASSINET 3BSCT1-1.1
WHEELCHAIR 3WCHR1-1.1,2.1
MAAS 3MAAS1/FREE TEXT-1.2
OTHS 3OTHS1/SPECIAL REQUEST-1.1
CHLD 3SAN1.2CHLD/01SEP02
INFT w/o seat 3SAN1.2INFT-2.1/25AUG08
INFT occupying seat 3SAN2.1INFT/18JUL09
UM 3SAN1.1UMNR 8YRS/01SEP02
SFPD 3SSRDOCSYYHK1/////00JAN00/M//LAST NAME/FIRST NAME/MIDDLE NAME-1.1


Other Entries
Amadeus FQTV ENTRIES ----------------------- FQTV PARTNERS TABLE - VFFDCX ALL SEGMENTS AND NAME SELECT - FFNCX-11160108/P1
Apollo FQTV ENTRIES ----------------------- ALL SEGMENTS AND NAME SELECT - MPN1-1*CX123456 MULTI FQTV NUMBER - MP*CX135235*AA2423536 FFP BY SSR - @:3SSROTHSCXNN1FQTV CX00000-NAME
Worldspan FQTV ENTRIES -------------------------- SEGMENT N NAME SELECT - 3S1N1FQTVCX11160108 ACCRUE MILEAGE ON CX FLTS - 3SSRFQTVCXHK/BA6618823-1.1

Customer Relations (N. America) Contact


We are committed to delivering the best product and service to our mutual clients. Your clients' feedback is very important to us. As such, we appreciate your input and look forward to hearing from you regarding your client's experience with us. In order to handle all cases in a timely manner, it is preferred for comments to be submitted in writing to avoid any possible misunderstanding.

Please contact us as follows:

E-mail: sfocrd@cathaypacific.com

Fax: 1-415-397-8731 (Attn: CRD)

Postal Mail:
Cathay Pacific Airways
360 Post St, Suite 300,
San Francisco, CA, 94108
Attn: CRD

CX/KA GDS/CRS Booking and Ticketing Policy


To download the policy in PDF format, please click the link here: CX/KA GDS/CRS Booking & Ticketing Policy (PDF)

A. INTRODUCTION

Cathay Pacific Airways (CX) and Dragon Airlines (KA) will implement this Booking and Ticketing Policy (Policy) with immediate effect.

B. APPLICATION

With the exception to the provisions relating to ticketing practices in this Policy, which shall apply only to those travel service providers who are authorised to issue CX and/or KA tickets, all other parts of this Policy shall apply to all travel service providers, including travel agents, who make bookings and/or ticketing on air transportation on CX and KA operated flights.

The terms and conditions set forth in this Policy shall constitute additional terms and conditions to any applicable travel service provider agreement or arrangement between any travel service provider and CX/KA. The provisions of this policy and its associated practices and procedures are subject to change from time to time and at any time upon notice from CX/KA.

C. BOOKING PRACTICES

CX/KA hereby reserve all rights to audit all booking transactions to identify non-compliant booking practices.

I. Eliminate inventory wastage practice

  • Travel service provider must not separate Married Segments for any purpose nor manipulate the central reservation system or global distribution system (hereafter generalised as GDS) to circumvent CX/KA Married Segment Control logic.
  • Travel service provider must not create duplicated booking in the same passenger name record (PNR) or across PNRs for the same passenger.
  • Travel service provider must not create impossible travelling itineraries by holding concurrent flights on the same time period where the passenger could not travel simultaneously.
  • Travel service provider must not create booking which violates the minimum connecting time requirement as defined by individual airlines.
  • Travel service provider must not create any fictitious bookings including testing or training bookings that could block off CX/KA inventories in the live GDS environment.
  • Travel service provider must never create any booking / transaction for achieving productivity (incentive) target set by GDS providers.
  • Travel service provider must take appropriate and timely follow-up actions for any un-ticketed bookings, including cancelling any reservations that have been cancelled by the customer and releasing such CX or KA inventory.

II. Minimize GDS cost

  • Travel service provider must avoid repeatedly cancelling and rebooking the same flight (also known as "churning") to circumvent the ticket time limit or for any other reason; as it will produce unreasonably high cancellation volume that cause higher GDS fees.
  • Travel service provider should make use of special service request (SSR) messages to apply for ticket deadline extension.
  • Travel service provider must not repeatedly create waitlist segment, which in any case does not increase the chance of waitlist promotion.
  • Travel service provider must promptly remove all unwanted / cancelled/ inactive segments to the history portion of PNR.
  • Travel service provider must use the GDS itinerary pricing function instead of creating a PNR with active segment merely for performing fare quotations.
  • Travel service provider shall ensure there is no additional booking fee generated from GDS migration, such as extra cancellation or duplicate booking activities.
  • Travel service provider must use GDS "Bridge and Branch" or "PNR queue" function to access the active PNR in the same GDS for ticketing purpose.
  • Travel service provider must use GDS non-billable status segment for administrative activities such as itinerary printing or any back office administration.
  • Passive segments is NOT permitted.

III. Accurate information provided in the reservation process

  • Travel service provider must provide customer's first and last names which are identical to those in the customer's passport.
  • Travel service provider must minimize name change request as it is subject to flight situation and administrative fees.
  • Travel service provider must comply with applicable government regulations and requirements and provide customer security information on PNR as required.
  • Travel service provider must provide passenger mobile contact number on the relevant GDS phone field or OSI element to facilitate the disruption handling.
  • Travel service provider must review booking constantly and cancel all unwanted segments promptly.
  • Travel service provider must not re-use the cancelled inventory of one customer for another customer, even if the other customer desires an identical itinerary. A new PNR must be created in such case.
  • Travel service provider must limit the number of waitlist segment to one segment on each identical date and sector for each passenger.
  • Travel service provider must action queues promptly and regularly to ensure that all the segment status codes are updated and notify passengers of any changes to his or her booking as soon as possible.
  • Travel service provider must always use SSR instead of phone call to communicate with CX/ KA on general inquiry and passenger services request.
  • Travel service provider must not commit special services request to passenger unless confirmation is notified from CX/ KA.
  • Travel service provider must request group booking via CX/ KA's local sales office directly.

D. TICKETING POLICY (applicable only to authorised ticketing agents of CX/KA)

I. Adhere to fares and ticketing requirements

  • Travel service provider must always use the latest and the most up-to-date fares rather than the pre-stored fares in the PNR to issue tickets.
  • Travel service provider must adhere to all IATA Fare Rules and the fare rules imposed by CX/KA.
  • Travel service provider must issue the ticket or cancel the booking before the ticket time limit.
  • Travel service provider must ensure the class code booked on PNR is identical to the class code used for issuing ticket.
  • Travel service provider must report genuine ticket number that is valid for travel for an associated PNR.
  • Travel service provider must collect, report and accurately code all taxes, fees and charges/surcharges imposed by local and foreign countries.

E. CONSEQUENCES FOR POLICY VIOLATIONS

Administration Fee - In addition to other legal or equitable remedies, CX/KA reserves the right to charge travel service provider a USD 40.00 or CAD equivalent administrative service fee for each Policy violation without further notice.

Damages - In addition to the remedies set forth in this Policy, CX/KA reserves the right to hold the travel service provider responsible and charge for any losses and damages due to violation of this Policy by the relevant travel service provider.

Loss of Access/Termination – CX/KA further reserves the right to cease any travel service provider's access to view, book and as the case may be, ticket CX/KA inventory and/or terminate the appointment of any travel service provider that does not comply with this Policy and in such case any un-ticketed PNRs will be subject to cancellation.

Issue Date: December 9, 2008

E-Tickets / Paper Tickets


Reminder for flight/date change on RETURN JOURNEY of CX IET

  • Any change on the interline flt/date, the CX IET must be REISSUED to reflect the new flt/date booked. No "reissuance fee" required, but subj to collection of MIDWEEK/WKEND fare diff if applicable. CX Fare Rule refers.
  • Failure of E-tkt reissuance will result in pax being charged a "change fee" imposed by the interline carrier at airport check-in counter. Regret CX will not reimburse pax this change fee which was charged by the interline carrier.
  • However, if the change on return journey does not involve any interline carrier, ie, entire itinerary are purely on CX/KA flights, and the change does not result in any MIDWEEK/WKEND fare diff. Than, there is no need for E-tkt reissuance, t/agent need to send SSR message to CX by following GDS entry, eg.

    SSR TKNM CX HK1 HKGLAX 880L19OCT 160XXXXXXXXXX/P1

    CX reservation office will then re-link the ET nbr onto the new CX/KA flight booked, if permitted by subj ET validity/fare govern rule.

CX - CRS Interline ET Implement Status


CRS Agents Alert

Due to the -message size- limitation, several entries are required for the whole pnr if the number of the passenger coupons exceed the limits.

For example, a booking consisted of 9 passengers with 2 segments, travel agents require to use 1 entry to drive the ticket for first 7 passengers, then another entry for the remaining passenger.

NO OF PAX LIMITATION FLIGHT SECTORS
1 32
2 19
3 11
4 7
5 4
6 3
7 2
8 1

Paper Tickets

NOTE: Paper Tickets are no longer accepted.

Extra Seat


Passengers may request an extra seat for their own comfort or for medical reasons. If your passenger is willing to pay, we can instantly confirm the request and the additional charge shall be included on the passenger's ticket. If the request is being made due to a medical reason it is subject to medical clearance under current MEDA procedures.

Note: Any request of an extra seat for cabin bag other than musical instrument and diplomatic bag will not be accepted.


How to book an extra seat for passenger for comfort (EXST)

Fare Quote


Effective 1st January 2010, Cathay Pacific will no longer process fare quotation and PTA requests via GDS (Sabre, Apollo, Worldspan, Amadeus) queue.

Please email your request to yvr#fare@cathaypacific.com or nam_faredesk@cathaypacific.com

To facilitate and expedite your requests, we require you to provide us with the following information:


For fare quotation

  1. Copy and paste the air segments that fare quote is required, including passenger name and CX record locator.
  2. Additional information that may affect the calculation example:
    • The original ticket number (if the quote is for rerouting).
    • Fare contract number.

For sending PTA

  1. Contract net fare:
    • Effective Sept 2010, fare quote for gross fare to be used for PTA is not required.
    • Report the net contract fare to ARC. PTA to show IT in fare box and all applicable taxes applied
  2. Published fare:
    • If required fare quote assistance, please refer to procedure for fare quotation above.
  3. Please include in following when ready to send PTA:
    • Copy and paste the air segments for PTA.
    • Passenger name and CX record locator.
    • PTA number with check digit.
    • IATA number of PTA.
    • Form of payment (if by credit card, include card type and last 4 digit of credit card).
    • Fare contract number, if any.
    • Passenger local contact at the departure city for ticket pick up. For pick-up at Manila airport service fee of Peso 1,000 applies.
    • PH travel taxes, if applicable, must be payable at departure. Cannot include in the PTA.

Frequent Flyer Program News and General Information



Phone/FAX

USA: 1-866-892-2598 (24x7 toll free)

CANADA: 1-877-631-6283 (24x7 toll free)

FAX: 011 852 2312 0883

How to Retrieve the Most Updated Availability Request


  1. CX has implemented seamless availability with all major GDS except for Axess and Topas, the most updated availability request could be found in the seamless availability rather than in Direct Access availability.
  2. The first step to retrieve the most updated availability display is to retrieve the PNR so that all segments on the PNR will be taken into consideration. If the booking is a freshly new booking, please be reminded to ignore all existing PNRs before retrieve the availability display.
  3. Travel agents could use carrier specific display option for displaying CX only connections rather than direct access. Entries are as below:

    • Carrier Specific Display: GDS Entry

      AMADEUS ANCX20MARTPELAX/ACX
      ANCX10MARFRAPEK/ACX,KA
      APOLLO A20MARTPELAX#CX
      A10MARFRAPEK9A#CX,KA
      SABRE 120MARTPELAX$CX
      110MARFRAPEK$CXKA
      WORLDSPAN A20MARTPELAX-CX
      A10MARFRAPEK9A-CX-KA

      For Abacus/Infini/Sabre subscribers: replace "$" with "‡"
    • Connect Point Specific Display: GDS Entry

      AMADEUS AN1A20MAROSLPEK/XFRAHKG
      APOLLO A20MAROSLPEK9AFRAHKG
      SABRE 120MAROSLPEK9AFRA/HKG
      WORLDSPAN A20MAROSLPEK9A/FRAHKG
    • Connect Point and Carrier Specific Display: GDS Entry

      AMADEUS AN1A20MAROSAPEK/XFRAHKG/ACX
      APOLLO A20MAROSLPEK9AFRAHKG#CX.KA
      SABRE 120MAROSLPEK9AFRA/HKG$CXKA
      WORLDSPAN A20MAROSLPEK9AFRA/HKG-CX-KA

      For Abacus/Infini/Sabre subscribers: replace "$" with "‡"
  4. Travel agents are reminded to request seats on Origin and Destination basis. i.e. SYDLHR instead of SYDHKG and HKGLHR. Then use the Short Segment Sell entry to sell:

    Example: GDS Entry

    AMADEUS SS1Y1
    APOLLO 01Y1Y2
    WORLDSPAN 01Y1Y2
    SABRE 01Y1Y2
  5. It is reminded Electronic ticketing cannot be supported when travel agent attempts to issue ET when segments are split into separate PNR. For example, LONHKG and HKGTPE are booked in separate PNR. Electronic ticketing is not supported in this scenario.

Infants, Children & Minors


Infants


  • All our aircraft are equipped with special baby bassinets and packs as well as a wide range of baby food
  • Each aircraft has at least two toilets with special fold-down tables for changing diapers

Acceptance

  • A healthy newborn infant is ready to travel with us after the first week of delivery
  • The infant must be accompanied by a parent / guardian
  • Infant fare will be charged when an infant travels with a parent / guardian and the infant does not occupy a seat
  • A maximum of two infants can be accepted for travel with each parent / guardian under the following conditions:
    • One of the two infants must be at least 6 months old and occupy an infant car safety seat. The applicable child fare will be charged
    • The other infant must be secured onto the parent / guardian with a child restraint device. Infant fare will be charged
    • The parent / guardian should bring their own infant car safety seat which must comply with the Cathay Pacific approved specifications below.

Ticket number reporting for infant not occupying seat


When you change the flight/date of a booking that consists of adult and infant (not occupying seat), it is essential that you send SSR TKNM to CX/KA for all passengers including the infant. The SSR TKNM information is important for airport to accept the infant travel.

Despite auto ticket revalidation will take place at CX/KA when flight/date changes for adult passengers that have booked, the process does not apply to infant NOT occupying seat.

After sending the SSR TKNM to CX/KA, you are not required to contact CX/KA office to update the flight information to the infant ticket, as long as the ticket validity fulfils, CX/KA will accept the travel.

If there is absolute need for an updated ticket for the infant passenger after any flight/date change, a ticket reissuance is required.


Car Seats


Acceptance

  • Subject to restrictions below, a personal infant / child car safety seat can be taken on board if it complies with the following requirements:
    • Forward facing
    • Designed for carrying an infant / child between the age of 6 months and 3 years inclusively, and weighs 18kgs or less
    • Must be in operational condition.

Due to safety requirements, infant / child car safety seats may not be used on some of our aircraft passenger seats*. This includes:

  • New Business Class seats on all aircraft types
  • New Economy Class seats on Airbus and B777-300ER aircraft.

* Please call Cathay local reservations office or your travel agent for the aircraft type of your flight.


Bassinet


  • Subject to restrictions below, a personal infant / child car safety seat can be taken on board if it complies with the following requirements:
    • All our aircraft are equipped with special baby bassinets. A bassinet measures 76.20cm (30") x 38.10cm (15") x 20.32cm (8") and can carry up to 12kgs
    • Please note however a baby older than 6 months may feel uncomfortable in a bassinet
    • A request for a baby bassinet (BSCT) can be made at time of reservation if passenger is travelling with an infant

Unaccompanied Minors (UM)


An unaccompanied minor is a child between the ages of 6 to 12 who is not traveling in the care of a parent/guardian or designated adult. A child is not necessarily considered an UM if he/she is traveling in a different class/compartment, but on the same flight as the adult.

Acceptance

Age Acceptance Procedures
Under 3 months Not accepted for travel as UM even if parents are willing to pay for a CX Flying Guardian.
3 months - under 6 years old Must provide own escort aged 18 or above or may pay for a CX Flying Guardian.
6 - under 12 years old May be accepted to travel alone as UM given UM Guidelines are complied with.
12 - under 18 years old Upon request of parents may be considered UM, shall be recorded as UMNR & must fulfil all the UMNR formalities as the current practice & subject to UM service fee.

UM Guidelines

UM request must be made at least 24 hours before flight departure.

UM can travel with CX redemption ticket on CX opearting flights.

UM can be accepted for carriage only when the whole itinerary has confirmed space throughout.

UM can be accepted for travel if transit time does not exceed 5 hours and does not involve any change of airport at the transfer point. Besides, CX/KA will only confirm the UMNR service on the CX/KA flight when the connecting carriers confirm the SSR UMNR request on the interline segments. Approval from interline carrier is required and UM fee should be paid directly to the interline carrier separately.

UM request involving routing to/from China ports:
Parents/guardians shall contact the local/nearest ticketing office to fill in UM form and settle payment before departure.

UM fare to be charged, refer children/infant discount rules based on the routing.

When making reservations for UM, AGE & DATE OF BIRTH and information such as CONTACT and NAME OF PARENT/GUARDIAN meeting the child on arrival & departure must be obtained & entered in SSR & OSI elements as below, along with the VMPD/MCO details, if prepaid, under SSR OTHS message or SSR OTHS message for payment to be paid at airport during check-in.

A copy of the VMPD or exchange coupon of the MCO must be attached to the electonic ticket receipt.

Each respective airport will collect the VMPD copy or MCO exchange coupon upon check-in.

(Note: Passenger must be booked under operating Carrier for UM service)

eg. 1P = 3SAN1.1UMNR 8YRS/01SEP02
1A = SR UMNR - UM08 DOB01SEP02
1V = @:3UMNR/UM8 01SEP02
AA = 3UMNR/UM 08 01SEP02
eg. OSI:CX LCTC HKG MOTHER MRS CHRISTINE WONG HOME TEL 21234234 X NIL OFFICE CTC AVAILABLE
OSI:CX LCTC SIN GRANDMA MRS HOLLY SOON HOME TEL 4312312 X OFFICE TEL 3632323
eg. 1P = 3SSROTHSCXNN1 VMPD 160XXXXXXXXXX ISSUED
1P = 3SSROTHSCXNN1 UM FEE TO BE PAID AT XXX AIRPORT DURING CHECK-IN

1V = @:3OTHSS1/N2-1/VMPD 160XXXXXXXXXX ISSUED
1V = @:3OTHSS1/N2-1/UM FEE TO BE PAID AT XXX AIRPORT DURING CHECK-IN

AA = 3OTHS1/VMPD 160XXXXXXXXXX ISSUED-1.1
AA = 3OTHS1/UM FEE TO BE PAID AT XXX AIRPORT DURING CHECK-IN-1.1

1A = SR*OTHS CX-VMPD 160XXXXXXXXXX ISSUED/S2/P1
1A = SR*OTHS CX-UM FEE TO BE PAID AT XXX AIRPORT DURING CHECK-IN/S2/P1

Children who are not citizens of Philippines traveling to the Philippines

All children who are not citizens of Philippines under 15 years who are not accompanied by their parent(s) must be treated as UM, i.e. even if they are traveling with adults who are their relatives or friends, UM procedures will apply, no need to collect UM service fee.

It is advisable that the WAIVER OF EXCLUSION (WEG) is obtained before leaving the port of origin.

With immediate effect, Waiver of Exclusion Ground ( WEG) cannot be applied and paid for on arrival in the Philippines. It must be secured by passengers (i.e. Foreign minors not residing in the Philippines, travelling without parents) prior arrival.

Failure to comply will result to refusal of entry - for minors.

  • The passenger's passport will be retained by Immigration until the WEG has been secured.
  • Passenger is required to pay an immigration fee.
  • Passenger is required to submit:
    • An Affidavit of Request, Consent and Guarantee by parent or legal guardian, naming the person who will be accompanying the child to the Philippines, and with whom the child will be residing in the Philippines.
    • Birth Certificate.
    • Clear photocopy of the data page of the child's passport.
    • Clear photocopy of the data page of the passport of the accompanying adult or guardian.

Charges

Per sector basis on top of the applicable fare by VMPD/MCO as appropriate.

All CX designated flights as follows:

  1. Between HKG and SOUTH WEST PACIFIC, NORTH AMERICA, EUROPE, MIDDLE EAST, AFRICA, SOUTH ASIA SUB CONTINENT (INDIA, PAKISTAN AND SRI LANKA), between BKK and DXB - USD64.
  2. Between destination not listed in A) - USD26.
  3. Transborder oneway or roundtrip, originating from Canada - USD26 per sector plus 5% GST.
  4. Interline carriers may assess their own fees.

Travel Chair for Disabled Children


For a child passenger who has limited upper body support (e.g. due to cerebral palsy) and requires use of a disabled child travel chair onboard, please advise client of the following:

  1. The accompany family member traveling together with the child has to bring their own disabled child travel chair and be fully responsible for installation, usage and removal.
  2. Cathay Pacific's airport staff are required to check if the type of chair is pre-approved.
  3. Currently only one type of such chair is approved for use on CX operating aircraft. It is called: Daws Engineering Disabled Children Travel Chair PN TC2000-00.
  4. Pre-approved disabled child travel chair is allowed to be used only on a certain type of aircraft.

Should your client require the use of a disabled child travel chair, you are required to contact our Cathay Pacific North America Reservations team at 1-800-268-6868.

MCT (Minimum Connecting Times)


Minimum Connection Times for SFO New International Airport

Terminal:
DEPARTURE UPPER LEVEL NO.7 BOARDING AREA A
ARRIVAL SFO NEW INTERNATIONAL TERMINAL
INTERNATIONAL TERMINAL CX/SU/CA/AF/AZ/NH/OZ/BA/PR/SQ/SR/CI/BR/JL/KL/KE/LR/LH/MX/TA/VS UA-INTERNATIONAL/NW-INTERNATIONAL
NORTH TERMINAL AA/UA-DOMESTIC
SOUTH TERMINAL AC/AS/TZ/CO/DL/F9/HA/YX/N7/WN/TW/US/NW-DOMESTIC

Minimum Connecting Times:
DOM-DOM 45MINS
DOM-INT AA TO CX 90MINS*
DOM-INT ALL EXCEPT AA 95MINS
INT-DOM CX TO AA 100MINS*
INT-DOM ALL EXCEPT AA 105MINS
INTL-INTL (CX TO ALL CARRIERS) 120MINS
*90 MINS DOM-INTL (INCLUDES CX/CX CODESHARE FLTS & AA/CX EFF 29APR2007)
*100 MINS INTL-DOM (INCLUDES CX/CX CODESHARE FLTS & CX/AA EFF 29APR2007)

Minimum Connection Times for LAX Tom Bradley International Terminal

Terminal:
DEPARTURE TOM BRADLEY INTERNATIONAL TERMINAL
CX IS LOCATED IN THE AISLE B
ARRIVAL TOM BRADLEY INTERNATIONAL TERMINAL*
CX/EI/JR/SU/AF/FJ/AZ/NH/IW/OZ/BA/CM/CI/MU/SS/MS/LY/BR/JL/KE/LR /LA/LT/MH/MP/MX/X9/PR/QF/SQ/SY/TA/TG/RG
TERMINAL 1 HP/WN/US
TERMINAL 2 AC/CA/NZ/TZ/AV/HA/KL/NW/VS/WO
TERMINAL 3 AS/F9/YX/TW
TERMINAL 4 AA
TERMINAL 5 DL/AM/JM/TN/CZ/SR
TERMINAL 6 CO/LH/N7/OO/UA INTL FLTS
TERMINAL 7 UA DOM
IMPERIAL TERMINAL 4R/7V

Minimum Connecting Times:
DOM-INTL 90MINS
(CX880 CONX DL FLTS TO SAN/BFL/SBA/FAT/MRY) 105MINS
INTL-DOM 120MINS
INTL-INTL 120MINS

Minimum Connection Times for NYC John F. Kennedy Airport

Terminal:
DEPARTURE UPPER LEVEL BA TERMINAL 7
ARRIVAL LOWER LEVEL BA TERMINAL 7
TERMINAL 7 BA/CX/IB/QF/FI/NH AND ALL UA FLIGHTS/US
TERMINAL 1 RK/AF/AZ/TK/OS/JL/KE/LH/OA/AT/AM/CI/SU/CA/MU/BG
TERMINAL 2 DL BUSINESS ELITE
TERMINAL 3 DL
TERMINAL 4 B6 INTERNATIONAL ARRIVALS EI/AR/VV/AI/JM/TN/OZ/AV/BW/CA/CM/OK/MS/LY/EK/EY/GJ/Y2/KL/KU/LR /LA/XL/LP/LO/LT/GL/NA/NW/PK/QR/RJ/SQ/SA/SY/LX/TA/JJ/T9/HY/VX/VS
TERMINAL 5 B6
TERMINAL 6 CLOSED
TERMINAL 8 AA/AA EAGLE/AY/QJ/MX/AB

INTER TERMINAL
TRANSFER

FREE MONORAIL SERVICE OPERATED CALLED / AIR TRAIN /. ON THE ARRIVALS LEVEL FOLLOW THE SIGNS . IT OPERATES TO ALL TERMINALS FREQUENTLY.

Minimum Connecting Times (JFK):
DOM-DOM 60MINS
DOM-INTL INCLUDES CX/CX CODESHARE FLTS & AA/CX 120MINS
INTL-DOM INCLUDES CX/CX CODESHARE FLTS & CX/AA 120MINS
INTL-INTL 120MINS

Minimum Connecting Times (Between JFK & LGA):
DOM STANDARD 120MINS
DOM-INTL VV 150MINS
INTL-INTL 180MINS

Minimum Connecting Times (Between JFK & EWR):
DOM STANDARD/DOM-INTL 180MINS
INTL-INTL/INTL-DOM 210MINS
ALL TO JU & LY 270MINS
AA & CP TO MS DOM TO INTL/INTL-INTL 300MINS

Minimum Connecting Times (Between LGA & EWR):
DOM STANDARD 180MINS
INTL-DOM VV 210MINS

Minimum Connection Times for YVR Vancouver International Airport

Terminal:
DEPARTURE LEVEL 3 INTERNATIONAL TERMINAL/ALL USA FLTS
ARRIVAL LEVEL 1 INTERNATIONAL TERMINAL
MAIN TERMINAL ALL DOMESTIC CANADIAN FLIGHTS

Minimum Connecting Times:
DOM-DOM 45MINS
DOM-INTL 90MINS
USA-INTL 90MINS
INTL-USA 120MINS
INTL-DOM 120MINS*
INTL-INTL 120MINS

* SPECIAL NOTE: INTL-DOM TO AC NEEDS EXTRA 15-30MINS DUE PAX MUST P/U BAGS, CLEAR CUSTOMS N TAKE BAGS UP INTO AN ELEVATOR N WALK TO THE NEW LINK BUILDING

Minimum Connection Times for YTO Lester B Pearson International Airport

Terminal:
ARRIVAL/DEPARTURE TERMINAL 3
TERMINAL 3 UA/AC/JM/ CX/AA/AF/AY/BA/BW/CO/CU/DL/FJ/GY/HP/KE/ KL/LA/LR/LY/MA/MP/NW/OA/OH/PD/PK/QF/QN/ SL/TS/TW/TZ/US/YV/6U/S4/SSV(SKYSERVICES)/YX(SKYWAY AIRLINES OR MIDWEST EXPRESS)/WESTJET/
TERMINAL 1 7F/AN/AZ/EO/GL/LH/LO/MX/NH/NZ/OK/SN/SK/TG/AC ALL INTERNATIONAL AND DOMESTIC FLTS

INTER TERMINAL
TRANSFER

TERMINAL TRANSFER BY THE LINK TRAIN WHICH OFFERS FREE TRANSPORTATION BETWEEN TERMINAL 1, TERMINAL 3, THE SHERATON GATEWAY HOTEL, THE VALUE PARK LOT, AND VALUE PARK GARAGE. THE TRAIN RUNS 24 HOURS A DAY, SEVEN DAYS A WEEK, AND IS WHEELCHAIR ACCESSIBLE.

Minimum Connecting Times:
TERMINAL 1 TO TERMINAL 3  
INTL-INTL, INTL-DOM 130MINS
TERMINAL 3  
INTL-INTL, INTL-DOM 90MINS
Special Note: 90 MINS INT-DOM FOR WESTJET* W.E.F. 08OCT10
  45 MINS DOM-INT FOR WESTJET* W.E.F. 15OCT10

*INCLUDE CX CONX CX/WS C/S FLTS

Minimum Connection Times for Hong Kong Int'l Airport

Minimum Connecting Times*:
CX TO/FROM INTERLINE - 60MINS
CX TO/FROM ONLINE - 50MINS#
CX TO/FROM KA - 50MINS W.E.F. 29OCT2006
CX TO/FROM CX CODESHARE FLTS - 60MINS W.E.F. 29OCT2006
CX TO/FROM CX CODESHARE FLTS(KA OPS) - 50MINS W.E.F. 01DEC2006
CX TO/FROM KA CODESHARE FLTS - 60MINS W.E.F. 29OCT2006
CX TO/FROM KA CODESHARE FLTS(CX OPS) - 50MINS W.E.F. 01DEC2006

* General information only, please refer below for exceptions

CX TO/FROM MCT
CX1724/1725/1726/1727
CX1762/1763/790/791/792/793
CX9240/9241/9248/9249
CX6112/6116/6118
- 60MINS
CX6109/6111/6117 - 70MINS
CX2056/2057/2034/2039 - 120MINS
CX TO LX - 55MINS
CX/ALL PRC INT'L CARRIERS* TO/FM PRC - 90MINS
TWN(CX) TO/FROM PRC(EXCEPT KA/CA/MU/CZ) -120MINS
CX TO/FROM N8*/HU/3S/3U/HX*

* N8 WILL RENAME TO HX W.E.F. 27MAY2007

REMARK: NO THRO' CHECK IS ALLOWED ONTO CX AND KA AS N8/HX HAS NO INTERLINE AGREEMENT SIGNED WITH CX AND KA
-120MINS
CX TO/FROM BR INTL/INTL -90MINS

MU MCT ARRANAGEMENT EFF 01SEP2002
CX CONX MU - 60MINS
MU CONX CX ALL FLTS (EXCEPT SHA) - 90MINS
SHA/HKG/CX ALL FLTS (MU CONX CX) - 70MINS

CZ MCT ARRANGEMENT EFF 01JAN2003
CX CONX CZ
FOR PAX HOLDING VALID TRAVEL DOCUMENTS AND WITH ENDORSEMENT OF PRC ENTRY PERMIT READY AT DEPARTURE
- 90MINS
CZ CONX CX - 90MINS

CA MCT ARRANGEMENT W.E.F. 01JAN07
CX <--> CA - 60MINS
TPE/HKG CONX ALL CA FLTS, PAX MUST HOLDING VALID TRAVEL DOCUMENTS AND WITH ENDORSEMENT OF PRC ENTRY PERMIT READY AT DEPARTURE.

FOR THOSE WHO REQUIRE TO PROCESS PRC ENTRY PERMIT AT HKIA, OR STCR/WCHR/UM PAXS, ARE RECOMMENDED TO BOOK ON CONNECTING FLIGHTS WITH AT LEAST 90MINS MCT.

CX TO/FROM LY - 100MINS
ALL TO AI - 90MINS
ALL TO KE - 90MINS
UA TO/FROM UA - 40MINS
UA TO/FROM GA - 45MINS
CI TO/FROM CI - 50MINS
CX/DL CONNEX AT LAX
(CX880 CONX DL FLTS TO SAN/BFL/SBA/FAT/MRY)
- 105 MINS
** ON-TIME PERFORMANCE PROJECT 40MINS CLOSE CHECK-IN COUNTER AND 20MINS FOR BOARDING GATE.

DRAGONAIR CHECK-IN COUNTERS WILL BE CLOSED *40 MINS* PRIOR TO SCHEDULE TIME OF DEPARTURE AND BOARDING GATE BE CLOSED *10 MINS* PRIOR TO DEPARTURE.

SINGLE QUEUE AND COMMON CHECK-IN HANDLING WILL BE ADOPTED FOR ALL FLIGHTS EXCEPT FOR FCL/CCL PASSENGERS.

KA MCT
STANDARD CONNECTING TIME AT HKG IS 60MINS.
KA <--> KA - 50MINS
KA <--> CX - 50MINS W.E.F. 29OCT2006
KA <--> CX CODESHARE FLTS - 60MINS
KA <--> CX CODESHARE FLTS(CX OPS) - 50MINS W.E.F. 01DEC2006
KA <--> KA CODESHARE FLTS - 60MINS
KA <--> KA CODESHARE FLTS(CX OPS) - 50MINS W.E.F. 01DEC2006
KA <--> N8/UO - 120MINS
TWN (KA) <--> PRC (PRC CARRIERS) - 60MINS
TWN (CI) <--> PRC (KA) - 60MINS
TWN (BR) <--> PRC (KA-PVG AND PEK ONLY) - 60MINS
TWN (BR) <--> PRC (KA-EXCEPT PVG AND PEK) - 90MINS
KA <==> CZ - 60MINS

Meals and How to Request (codes)


Special Meals and Beverage

  • A small population of passengers may suffer from an adverse, and at times, fatal allergic reaction to peanuts. However, CX cannot guarantee an absolutely peanut-free meal. This point should be conveyed very clearly to passengers.
  • Requests for Special Meals (SPML) should be made at least 24 hours prior to flight departure with the exception of Kosher Meals (KSML) which require 48 hours of advance notice.
  • For special beverage requests, passengers must give 3 working days of advance notice.
  • Passengers who have made a SPML request on an originally booked flight must make the request again if they change their itinerary. If the new flight departs within 24 hours, SPML availability cannot be confirmed immediately and passengers then have to re-confirm at check-in.
  • Requests for hot meals should not be guaranteed, as all meals must conform to the standard meal service guidelines. No exceptions are allowed.
  • Special requests by FCL passengers, e.g. lobster, are not accepted. VIP passengers' requests may be considered depending on their status and the notice period given.
  • Carbonated mineral water such as Perrier is available to all FCL and JCL passengers.
  • Requests for non-standard meals will not be entertained unless they are required medically. In such cases, copies of the doctors'/dieticians' certificates should be provided for confirmation.

SPECIAL MEALS - REQUESTS FOR SPECIAL MEALS ENTERED AS AN OSI WILL NOT BE ACTIONED

THE STANDARD ENTRY FORMAT IS .................. 3 MEAL CODE

Example: VEGETARIAN VEGAN MEAL - VGML ...................... 3VGML


The following table lists the different types of vegetarian, religious, medical and children's meals available to CX passengers.

Orders for special meals should be made at least 24 hours before your scheduled flight. Please make your request via Manage My Booking or by contacting your local Cathay Pacific reservations office.

Vegetarian Meals

Meal Types Code Remarks
Vegetarian Hindu / Indian Vegetarian Meal AVML Spicy vegetarian combinations, with limited use of dairy products.
Baby Meal BBML One junior-strained meat or vegetable dish (savoury dish), one junior dessert and one baby juice.
Bland Meal BLML Food/beverages that cause gastric discomfort omitted. Low fat food items with low dietary fibre/residue.
Child Meal CHML Food items generally enjoyed by children, such as hamburgers, sausages and fish fingers, served in a specially designed meal box.
Diabetic Meal DBML With complex carbohydrates, high fibre, low fat and calories, it is suitable for both non-insulin and insulin dependent diabetics.
Fruit Platter Meal FPML Prepared with fresh fruits, packaged unsweetened fruits or dried fruits.
Gluten Intolerant Meal GFML No gluten of any source exists in food items.
Hindu Meal HNML Indian-style meal that contains no beef, veal or pork, but with lamb, domestic fowl, other meats, fish and milk products.
Kosher Meal KSML# Prepared according to Jewish dietary law and purchased from reputable manufacturers.
Low Calorie Meal LCML With lean meats, low fat dairy products and high fibre food, this meal avoids fried food, gravy, sauces, rich desserts, added fats, oils and sugar.
Low Salt Meal LFML With increased complex carbohydrates, high fibre, and low fat, the meal is served with lean meats, low fat dairy products, fresh fruits and vegetables and high fibre wholegrain bread, cereals, acompanied with unsweetened fruit juices.
Low Salt Meal LSML Prepared without ingredients high in salt, minimum sodium content.
Moslem Meal MOML Containing no pork, bacon, ham or alcohol, all poultry and meats used are slaughtered and cooked according to Halal rules.
Low Lactose Meal NLML All dairy products omitted.
Vegetarian Raw Meal RVML A combination of raw fruit and vegetables.
No-Beef Meal SPML+ Prepared without beef, veal or beef/veal related products of any kind.
Vegetarian Lacto-Ovo Meal VLML Also known as Ovo-Lacto Vegetarian. No meat or meat products of any type; no fish, fowl or products with lard or gelatin. Contains eggs and dairy products. Cheese should be made without rennet wherever possible.
Vegetarian Vegan Meal VGML Also known as Vegan No meat or meat products of any type; no fish, fowl or products with lard or gelatin. Dairy products, eggs and honey are not permitted.
Vegetarian Oriental VOML A vegetarian meal prepared and cooked Chinese Style No animal products as meat, fish or game, eggs, dairy products and honey No root vegetables including ginger, garlic, spring onion etc, or anything that is grown in the ground.
Please note, AA will not accept this code. 1G/1V/1P will be enhanced to support these codes on 19May09. Agents will need to request as SPML before implementation.
Vegetarian Jain Meal/Strict Indian Vegetarian VJML An Indian-style vegetarian meal. No animal product as meat, seafood, egg, game, dairy products and honey. No root vegetables such as ginger, onion, garlic, spring onion and potato.
Please note, AA will not accept this code. 1G/1V/1P will be enhanced to support these codes on 19May09. Agents will need to request as SPML before implementation.

* Please be advised that any personal food items brought on board for consumption should not require reheating nor chilling. For hygiene reasons, our crew will not be able to re-heat nor chill food items brought on board by passengers.
# If ordering for Kosher Meal through Manage My Booking, please allow at least 48 hours before your scheduled flight.
+ Non-beef meal is served as regular meal in Economy Class on flights between Hong Kong and Taiwan (and vice versa).

Name Change Policy


Passenger name should always match with that shown on passenger's travel document at booking creation time. Travel agents must minimize name change request as it is subject to flight situation and administrative fees. Only minor name change is accepted if it is due to misspelling cases, phonetic, etc. Agents are recommended to adhere to below procedure when name change is genuinely needed.

Name Amendment Procedures

  1. Travel agents must ask for name change authorization from CX Agency Sales or Reservation office via SSR OTHS.
    Example:
    "SSR OTHS CX PLS AUTH NAME CHANGE FROM CHAN/JACKY TO CHAN/JACK"
  2. Authorization request is required for all changes including spelling mistake, adding pax title, adding space to pax name in PNR.
  3. CX/ KA office will authorize/ reject the name change request via SSR OTHS.
    Example:
    "SSR OTHS ZZ AUTH NAME CHANGE FROM CHAN/JACKY TO CHAN/JACK"
  4. Only when name change is authorized and PNR is updated with SSR OTHS, travel agents can approach GDSs' helpdesk to proceed name change.
  5. GDSs' helpdesk will change pax name upon authorization in SSR OTHS with "AUTH NAME CHANGE" or ".CX CNMG" is found in PNR.
  6. To avoid PNR un-synchronization, agents MUST NOT modify other PNR fields, except pax name, until name change process is completed.
  7. Name change without authorization will subject to whole PNR cancellation automatically without advance notification.

Passenger Name Must Match Name in Passport

For immigration and security purpose, there will be a travel document check at entry into the departure immigration halls to ensure that passenger's name printed on boarding pass is, in full, the same as printed on passport.

Therefore, please ensure that the name in booking must be exactly the same as on travel document at the time of making the booking. The following is a recommended practice, for example,

Name on travel document

Name in booking Remarks
Family Name Given Name
Chan Tai Man Peter CHAN/TAI MAN PETER
or
CHAN/TAI MAN PETER MR
Give a space between given names as shown in passport, (add the correct title if necessary, e.g. MR)
Sze-To Tai Man Peter SZETO/TAI MAN PETER MR Delete the hyphen in family name
Sze To Mei Lin Mayleene SZETO/MEI LIN MAYLEENE MS Delete the space in family name
Lau Wong Mei Lin LAUWONG/MEI LIN MRS Delete the space in double family name
Olsen John Jr OLSENJR/JOHN MR Add a suffix to the family name
U Peter UU/PETER MR Double the single letter family name
U Peter UPETER/MR Combine the single letter family name with given name
U Peter William UPETERWILLIAM/MR Combine the single letter family name with given names
Chan U CHAN/UMR Add title to the given Name
Chanchalrani   CHANCHALRANI/MRS If only family without first name, put the title in the place of first name
Dissanayakemudiyanselage Mahindabandaradissanaya DISSANAYAKEMUDIYANSELAGE / MAHINDABANDARADISSANAYAMR If family name + given names exceed 49 characters, shorten it to 49 and enter the full name in OSI
John William Tai INFJOHN/WILLIAMTAI If infant has a first and a middle name, do not include a space in between the two names

Please always use the passenger name shown in passport for booking and ticketing. Failure to provide accurate name information can result in problems with security and control authorities and passenger processing.

Wheelchairs


Please be advised that effective from 22 May 2013, the IATA AIRIMP code - WCLB will be made available on ARD web to select for use on CX/KA flights.

WCLB ... Wheelchair-Lithium ion battery to be transported by a passenger which will require advance notification/preparation. Weight and Dimensions may be specified. Wheelchair and battery must be claimed and rechecked at each interline transfer point.

Following the recent IATA Dangerous Goods review, pertaining to lithium-ion battery acceptance, when passengers with disabilities use their own wheelchair or other similar mobility aids device (e.g. Travel Scooter) on their journey, details of the device MUST be obtained from the passenger, particularly for WCLB, which operates by lithium-ion battery(ies).

In order to have a seamless wheelchair handling process, please always denote the details of the device as follows:

  1. "Type of mobility aids device"
  2. "Weight and Dimensions"
  3. "Foldable or non Foldable"

Also include the wheelchair service code WCHR/S/C, to facilitate the airport to complete the wheelchair check list.

Oxygen (Special Assistance)


Please note that medical oxygen bottles on flights departing the US are not available until further notice.

However, passengers may bring their own POCs (Portable Oxygen Concentrators) of any 1 of the 5 FAA approved models on board, provided that a MEDA form has been returned to your local Cathay Pacific Reservations office at least two full working days prior to your departure date.

If departing from Canada, 14 days notice is required for all O2 requests.

Passive Segments


Passive segments is not permitted.

Cancelled Segments


Agents should closely monitor their CRS queues and remove any CX segments displaying an "HX", "NO", "UN", "UC" status. CX will impose a charge of USD5.00 for each flight segment displaying any of the above status which is not cancelled in the CRS prior to the flight date. An agent debit memo will be issued monthly for these cases. We appreciate your support to help reduce the CRS costs associated with segments that do not generate revenue for you or for CX.

Reservations Office Hours of Operation


Centralized Reservations Number:

Toll Free: 1-800-233-2742

Travel Agents: 1-800-848-5008

Hearing-Impared TTY/TDD: 1-877-609-2233

Monday to Friday: 6:00am to 5:30pm PST

Saturday: 6:00am to 4:00pm PST

Seat Map, ASR


Flights from the U.S.
Flights from Canada

ASR - CRS Entries

ASR can be assigned by selecting an available seat from the seatmap as outlined below.

ASR is also extended to the reservation and confirmation of baby bassinets.

When schedule changes occur and reallocation to another flight or aircraft type is necessary, reallocation of seat is automatic if the same seat number with the same characteristics is available.

View seatmap (seatmap of segment 2 - CX400Y12SEPHKGTPE)

Amadeus: SM2 or SMCX400Y12SEPHKGTPE
Apollo: 9V/S2 or 9V/CX400Y12SEPHKGTPE
Worldspan: 42* or 4400Y12SEPHKGTPE-CX
Sabre: 4G2* or 4G*CX400Y12SEPHKGTPE

ASR from SeatMap (reservation seat number 33A of seg 2 and p1)

Amadeus: ST/33A, P1/S2
Apollo: 9S/S2/33A
Worldspan: 4RS2-1$33A
Sabre: 44G2/33A

Request for generic seat : (NSSW - Non Smoking Window Seat)

Amadeus: ST/NSSW/S1/P1
Apollo: 9S/S1
Worldspan: 3S1N1.1NSSW
Sabre: 2NSSW1/FREE TEXT-1.1

ASR (Advanced Seat Reservation)
Last Update: 25 OCT, 2012

Advance Seat Reservation (ASR) is a passenger service that enables you to reserve a specific seat for your passenger at the time of booking within the ASR zones. This can be done up to 360 days before flight departure and until flight departure control takes over. The reserved seat will be guaranteed until 60 minutes before departure on most Cathay Pacific flights.

ASR can be assigned by viewing the seatmap and selecting an available seat (see above) or ask the passenger to choose their seat during online check-in 48 hours prior to flight departure at www.cathaypacific.com.

Your pnr must be updated with the correct SSR entry to confirm passenger's eligibility, eg SSR INF or SSR FQTV. If your preferred seat is not available for an eligible passenger, your ASR can be requested by inputting SSR: OTHS and specifying the preferred seat (eg seat 43C or window for GCP member). You will receive a response within 24 hours.

Eligible Passengers

  1. All First and Business class passengers
  2. Bassinet seat of Business & Economy class on request only
  3. Invitation/Silver/Gold/Diamond Marco-Polo Club members in Economy class
  4. Spouse and children of Invitation/Silver/Gold/Diamond Marco-Polo Club in Economy class (when traveling together)
  5. A maximum of 4 guests travelling together with a Invitation/Silver/Gold/Diamond Marco Polo Club member in Economy class
  6. oneworld top-tier members, i.e., Emerald, Sapphire and Ruby Card members.
  7. Passengers travelling with small children and/or infant in Economy classv
  8. Invalids and pax need special assistance except Unaccompanied Minor (UM)
  9. Passengers of Y and B subclasses
  10. Passengers of H, K, M, L and V subclasses are eligible for ASR subject to seat in available ASR zone are open.
  11. Advance Seat Reservations not applicable to codeshare flights.

Supplementary Information

  1. Unaccompanied minors only generic seat request, for example : Window or aisle, can be accepted at time of booking. Airport will base on the number of UMS booked on the flight and pre-seat the UMS together. It is planned to create a UM zone in future. At the moment, there is no change to the current practice.
  2. BSCT Position shall be assigned to passengers travelling with infants only.

Ticket Number Notification (Reminder)


When electronic tickets are voided, exchanged or refunded, TKNE will be removed and a new ADTK will be reset in PNR. It is important that PNRs are revalidated or reissued prior to the new ticketing deadline or will be subject to cancellation after ticketing deadline.

Ticket Refunds


Please note that the eligibility time frame for tickets refund have been revised from 3 years to 2 years from date of issue. This change will take effective from September 1, 2012. Ticket refunds are still subject to applicable fare rules. Any eligible refunds under the 3 years policy must be in our YVR office by August 31, 2012.

For all ticket refunds, please contact our Refunds Department directly at:

YVR Financial Services
550 West 6th Avenue
Suite 500
Vancouver, BC
V5Z 4S2

Email: us_refund@cathaypacific.com

Married Segment Control


Important Policy on Married Segment Control

A key objective for Cathay Pacific Airways/ Dragonair is to effectively manage our revenue. Over the past few years, we have emphasized that CX/KA segments, initially sold as "bundled" (whether married or not), must not be separated or "unbundled". Travel Agents must not separate Married Segments or bundled segments for any purpose, nor should agents manipulate the GDS to circumvent CX/KA Married Segment Control logic. We request that you continue to assist us in optimally managing our seat inventory by adhering to/abiding with our married segment, origin/destination (OD) policy.

To further assist in curbing OD abuse practise, effective April 1st, 2011 we will introduce a charge of $200 per passenger contained on a PNR where segment unbundling/OD abuse has been detected. On a monthly basis, offending agents will be issued a CX agent debit memo that will outline details of each detected O/D abuse case. At the same time, CX/ KA continues to reserve the right to cancel any PNR where abuse is detected and further, should abusive behaviour by any appointed CX agent continue/escalate, CX can and will terminate our CIP along with the ability to book CX/KA inventory.

For full guideline, please refer to the Frequently Asked Questions (FAQs) below.

Frequently Asked Questions on Married segment/ Origin and destination abuse/violation

1. What is Married Segment/Origin and destination abuse/violation?
Travel agent attempts to separate or unbundle the segments that are initially sold in bundled, whether married or not.

2. What will happen to PNR with Married segment/origin and destination violation?
CX/KA will cancel the segment with violation, the reason explains in SSR as CANX DUE OD ABUSE.

3. How can I separate segments which are sold in bundle?
The recommended practice is: First cancel the whole bundle if it is no longer needed, followed with booking the desired segment. CX/KA consider segments that are partially cancelled from a bundle as abusive practice.

4. How can I change class for one of the segments that was sold in bundle?
The recommended practice is: First cancel the whole bundle if it is no longer needed, followed with booking the desired segment and class. CX/KA consider segments that are partially cancelled from a bundle as abusive practice.

5. How can I change date for one of the segments that was sold in bundle?
The recommended practice is: First cancel the whole bundle if it is no longer needed, followed with booking the desired segment and flight date. CX/KA consider segments that are partially cancelled from a bundle as abusive practice.


Understanding Married Segment Control

Flights that are online connected, whether they are sold together or separately, can be married. Bookings with married segments are actioned as a single unit for that origin/destination i.e. SYD/HKG/LHR instead of SYD/HKG and HKG/LHR.

You are able to cancel an individual sector within a married segment or unit (e.g. SYD/HKG sector of a SYD/HKG/LHR married segment) and if the cancellation is actioned by the system you are able to ticket this booking with the original fare.

However, in most cases, a change to one of these sectors will require cancellation of both sectors (one married segment) and rebooking those sectors as a married segment or unit. This allows the system to check the fare originally quoted is still applicable with the new booking.

Please ensure your client's are advised that their booking is made in units(married segments) and this may prohibit them from changing their booking at a later date or they may have to pay a higher fare if changes are made to this booking.


Important reminder on Married Segment Control

As you are aware, last year CX/KA implemented Married Segment Control (MSC) with all major GDSs. This practise is designed to allow CX/KA the ability to optimize the utilization of our inventory. On occassion, CX/KA may provide a level of availability on "Married Segments" that differs from the level of availability provided if the segments were sold separately.

We wish to inform you that you must not attempt to separate Married Segments for any purpose. CX has implemented system enhancements that monitor the manipulation of CX/KA inventory through the CRS/GDS. When detected, this activity can be viewed as an effort to circumvent the logic of CX/KA's MSC and will be treated as abusive. In these cases, CX/KA reserves the right to take corrective measures against any agent who commits this abuse. These measures may include, but are not limited to, the following:

  1. Cancellation of the booking
  2. Recovery of any lost revenue through the ADM process
  3. Restriction or termination of the agent's access to view, book and/or ticket CX/KA inventory

If you have any questions or concerns, please feel free contact your nearest CX sales office. We wish to thank you for your usual attention and cooperation in this regard.

VIP/CIP


Very Important Passenger (VIP)

VIP is an official in the state office of a country/state and has considerable political or strategic influence on CX.

Classification
Category 1 Officials of HKSAR
Category 2 Officials of People's Republic of China (PROC) by names and titles
Category 3 Heads of State for all countries, including the UN and CE of Macau SAR.

Royal families.

Ministers, Ambassadors or High Commissioners of all countries.

Governors, Heads of Government Departments, Members of Parliament or Congress of Countries/Ports which CX operates to.

Commercially Important Passenger (CIP)

CIP is one who may have considerable influence of commercial importance to CX (usually the decision maker of a mega-sized corporation).

Classification
Heads of establishment/companies that hold commercial importance with CX
Non-official person who have or may have considerable influence on CX

NOTE: CIP treatment must be authorized by CX Directors or Country/Port Managers

Visa Requirements


Policy Change on Xiamen Entry

Passengers who are eligible for visa-on-arrival in Xiamen should note that such an arrangement is currently suspended (from 25 April 2008) until 16 October 2008.

Passengers holding passports issued by visa-exempt countries such as Singapore, Japan and Brunei continue to enjoy visa-exempt entry into Xiamen.

Current policies for Hong Kong, Macau and Taiwan visitors remain unchanged.

Airside Transit Visa Exemption Requirements

Passengers holding a U.S. passport may obtain information on visa requirements by country here:
http://www.travel.state.gov/visa/visa_1750.html

NOTE: Passengers flying on CX889 from JFK-HKG or CX888 HKG-JFK must apply for a Canadian transit visa unless you are holding a national passport of the U.S., Mexico, EU (European Union) or EFTA (European Free Trade Association) member state.

Passengers holding a Canadian passport may obtain information on visa requirements by country here:
http://travel.gc.ca/travelling/documents/visas

Please refer to (1) TIMATIC in CRS and (2) local embassies/consulates for the most up-to-date information on visa requirements.

Waitlist Assistance


For Waitlist assistance please send via SSR OTHS.

Hazardous Material in Baggage Information


Travel agents are reminded to provide passengers originating from the US, with the CX hazardous material in baggage information, during the purchase process. Agents can refer to the link below for the information.

http://www.cathaypacific.com/cx/en_US/travel-information/baggage/restricted-items/prohibited-items.html

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