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i) Baggage Liability Limitations
Our liability for loss, delay, or damage to baggage is limited unless a higher
value is declared in advance and additional charges are paid. Excess valuation
may not be declared on certain types of articles.
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For most international travel (including domestic portions of international
journey), the liability limit is approximately US$20 per kilo for checked
baggage and US$400 per passenger for unchecked baggage.
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ii) Delayed Baggage
If your baggage does not come off the conveyor belt, please file a report with
our Baggage Services Counter located at the Arrival Hall, prior to
customs clearance. Our staff or handling agent will try our best to help.
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If you have filed a report already, you can use the file reference
(eg HKGCX12345) to trace your baggage online. Just click on the
WORLDTRACER
website.
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iii) Damaged Baggage
If your baggage is damaged, please file a report with our Baggage Services Counter
located at the Arrival Hall, prior to customs clearance. Our staff or handling
agent will arrange repairing services and provide you assistance.
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iv) Notice of Claim
In case of delay or damage to baggage moving in international transportation,
a complaint must be made in writing to us. You can download the Baggage Claim Form
here.
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Upon completion, please return the form to us by mail or fax as indicated
in your Property Irregularity Report, together with copies of your passenger
tickets, baggage claim tags, excess baggage tickets and purchase receipts.
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You can also contact
our Baggage Services directly in your particular country / territory.
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If you have private insurance coverage for your baggage, a claim should also
be lodged with your insurance company. You can easily obtain the necessary
information from us.
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