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Technical Support
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BROWSER REQUIREMENTS
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Cathay Pacific recommends Netscape Navigator 4.0(PC) or higher, Netscape
Navigator 4.0(MAC) or higher, Microsoft Internet Explorer 4.0 or higher, AOL
4.0 or higher or other compatible browsers that support frames, Javascript,
cookies and Secure Sockets Layer protocol (SSL). Using older browsers,
non-compatible browsers or disabling browser features, such as Javascript,
cookies and SSL, may still allow you to use the web site, but some
functions, like online booking, may be disabled.
Cathay Pacific developed our web site to this standard to ensure that customers
interacting with our site are using the most secure and efficient browser
technologies.
If you are accessing the site through a firewall or proxy, check with your
Network Administrator to determine if cookies are permitted.
How do I determine which browser I am using?
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Windows 95/98
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Macintosh
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- From your browser, select <Help> from the menu
- Choose "About...."
- A screen will appear showing which browser and version
you are using
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- From your browser, select <Apple> from the menu
- Choose either "About Netscape" or "About Internet Explorer"
- A screen will appear showing which browser and version you
are using
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How do I upgrade to another browser?
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Internet Explorer
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Netscape
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Back to Help Menu
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To report technical issues click here
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Registering As A CXagentsUSA Member
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Registration
A CXagentsUSA member is an Internet user and travel agent
employed by an IATA or ARC agency. The CXagentsUSA member
agrees to receive free e-mail on Cathay Pacific air travel to Asia
including occasional special fares, the All Asia
Pass, contests and other promotions not available to the general public.
To register as a CXagentsUSA member
click here
and carefully read the registration instructions. Please complete each field requested. If you have problems
viewing the page remember to use the scroll bars at the left side and bottom of
the page.
The registration form will require that you select a unique and permanent Username and
Password. These are unique to you and can be made up of whatever you wish but
it is must be 8-16 alphanumeric characters long, with no special characters or
spaces.
The registration is free to anyone but a unique e-mail address is required.
The CXagentsUSA membership registration is made up of multiple pages. At the bottom of
each page you will need to click on the <continue> button. Follow the directions
carefully.
If you experience difficulty registering after following the above and reading
the instructions of the registration form
send us a note providing the details
of the errors.
Unique E-mail Address
To register as a CXagentsUSA member you will need a unique e-mail address. A unique
e-mail address is defined as an e-mail address that you personally can access,
which is not used in anyone else's CXagentsUSA profile. The benefits of
the program are for individuals. Therefore more than one person
cannot use the same e-mail account as the program is designed to
keep the individuality and confidentiality of each person registered. Duplicate
uses of e-mails will not be permitted. If you don't have a unique e-mail address
you can get a free e-mail account by clicking on one of the following links to
register. Please follow the instructions carefully.
Microsoft Hot Mail
Yahoo
email.com
Altavista
Confirming your membership
After you complete the CXagentsUSA registration the system will send you a
confirmation e-mail. Simply follow the instructions in the e-mail and click on
the link provided to automatically confirm your membership. If you have
problems with the automatic confirmation we also have provided a manual way to
confirm.
Once you have confirmed as a CXagentsUSA member you should see a web page on the web
site telling you this.
If you can't confirm your membership after following the above
instructions send us a note.
Did my membership confirm?
If you want to make sure that your CXagentsUSA profile
information is confirmed simply go to
<The Program>, <Agent Login>,
enter your Username and Password.
If you are not confirmed you will get a prompt asking you to confirm your
membership or to resend your confirmation note.
If you are confirmed you will be directed to the web page where
you can view various offers.
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Back to Help Menu
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To report technical issues click here
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LOGIN AS A CXAGENTSUSA MEMBER
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To login as a CXagentsUSA member follow these steps:
Select <Agent
Login> from the drop down menu of <The
Program>.
Enter your username and password. (If you have forgotten your password we will
e-mail it to your registered e-mail address).
Select <login>.
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Back to Help Menu
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To report technical issues click here
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ACCESSING THE MILES FOR ME PROGRAM
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To access the Miles For Me program and the online forms you must be a
registered and confirmed CXagentsUSA member. Once you
are confirmed as a CXagentsUSA member
go to the drop down menu under <Agent Offers>, click on
<Miles For Me>.
Read through the introduction page to ensure you understand the program.
Scroll down the page and click on the button <Register for Miles For Me>
A new browser page will open requesting that you confirm your registration
information and enter your AAdvantage number. Follow the instructions on each
page, and scroll to the bottom of each and click <continue>. Once you
agree to the terms and conditions of the Miles For Me program you will be
directed to the <Main Page>. You can now enter your clients travel
information online by clicking on <Enter New Transaction>.
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Back to Help Menu
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To report technical issues click here
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USING COOKIES
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You may be asked to accept "cookies" several times in navigating through the
Cathay Pacific CXagentsUSA site. This is a normal function
that our server performs that will
not adversely affect your computer in any way. You can safely set your browser
to accept "cookies" without displaying alerts while visiting our site by
reviewing your browser's support documentation for instructions on how to do so.
Without cookies, you would not be able to use active server pages (i.e.: any
page that ends in ".asp"). When a new session is created, a cookie containing
the session ID is sent/stored on the home machine.
We don't control the sending of this cookie, ASP/our webserver sends it.
Accepting cookies is a tradeoff for the convenience of logging in one time for
the whole site instead of logging in every time you get to a new page.
Here are some frequently asked questions we put together from several sources
and from our own experience:
What are Internet Cookies?
Cookies are a mechanism for browser software to remember something about a web
site. It works as follows: the web site gives the browser some information, and
asks the browser to pass this information back to the web site the next time it
visits the site.
Why are Cookies useful?
Cookies allow a site to personalize itself for you.
For example, in our online booking section the web site could use Cookies to list
the flights you have booked. In an online news service the web
site could use Cookies to list which news categories you are interested in, and
which ones you don't want to be bothered with.
Also, Cookies enable a site to count individual visitors rather than mere page
hits. This allows a site to report "number of users" more accurately, or to
analyze how people navigate the site in order to improve its layout.
Another use is the storage/retrieval of session information to save the visitor
from having to log in to a secure site multiple times. For example, in the
Cathay Pacific Online Booking page, we store your username in a cookie so that you
won't have to type it in when logging back into the site.
What is this "Cookies" file on my disk?
As explained above, your browser is asked to remember some information about a
site. It does this by saving the information, along with the name of the web
site, to a file on your computer. What this file is called, and where it is
stored, depends on your browser. For example, Netscape Navigator for the
Macintosh stores Cookies in a text file called "MagicCookie" which is located in
the Netscape Preferences folder. Netscape Navigator for Windows stores Cookies
in a text file called cookie.txt, in the Netscape Navigator directory. Internet
Explorer stores Cookies in a directory called Cookies in your C:\WINDOWS folder.
The amount of information used by Cookies is limited, and if Cookies aren't used
for a while they are removed.
How do you stop your browser from using Cookies?
Enable the warning as described above and you will be asked by the browser if
you'd like to store a Cookie whenever you arrive at a page that wants to store
one. You will have the opportunity to refuse the use of a Cookie, but this may
result in not being able to use the site to its full potential. Approving some
Cookies, while denying others, within a single web site might result in
unpredictable behavior.
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Back to Help Menu
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To report technical issues click here
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TROUBLE VIEWING PAGES
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If you are experiencing problems viewing the pages of this site it may be
caused by one of the following:
Computer screen size (resolution) too
small - need to scroll left to right
Your computer screen may be set for viewing at a 640x480 size. The Cathay
Pacific site is designed to a three year old screen size standard of 800x600.
To find out what your screen size settings are, click on the <Start> button of the windows program,
<Settings>, <Control Panel>, <Display Icon>, <Settings tab>.
To change the screen size is easy and usually does not require any upgrading. We would recommend that
you consult your technical support staff.
Your Internet Connection has timed out
Some Internet Service Providers (ISP) have their systems set to log you off
if there is no activity on your connection. This is done to save you
the cost of "connected" time and to maximize their access to other customers.
Check with your ISP as to what their settings are and what other options are
available.
Seeing information that does not make sense - Caching
If you are having another persons name or information appear on one of the web pages,
after you log in, complete registration, or
confirm your membership, the page that you are viewing has been cached. Caching
simply means that a copy of the page has been stored on your computer by your
browser. This is a standard feature of many browsers used to speed up the
navigation of previously visited pages.
To ensure that the page you are viewing is always the most current, you will
need to adjust the browser settings to always show the newest version of a page
every time you visit it:
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Internet Explorer 5.0
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Netscape 4.7
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- On the tool bar of your browser select <Tools>
- Select <Internet Options>
- Select the <General> Tab
- In the "Temporary Internet files" section and click <Settings>.
- Click <Every visit to the page> option in the "Check for newer versions
of stored pages" section.
- Click "OK" until all the windows are closed.
- Close any and all browser windows that you have open.
- Open a new browser window and proceed to www.cxagentsusa.com and
try again.
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- On the tool bar of your browser select <edit>
- Select <Preferences>
- Click the <+> at <Advanced> and a list will open
- Select <Cache>
- Select <Every time> from the list below
"Document in cache is compared to document on network:"
- Click "OK"
- Close any and all open browser windows
- Open a new browser window and proceed to
www.cxagentsusa.com and try again.
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Seeing the wrong username in the login box - Cookies
If you are seeing someone else's username in the login text boxes on the home page or on the
login page, the browser is showing the most recently stored data in the cookies for this Cathay
Pacific site.
For convenience to the user the Cathay Pacific site usually has the browser save the user
information of the last person who used the current computer to either register
or log in.
To enter a different username just type over the username and password in the
appropriate boxes and click <go> or <log In>. Once the login process is
complete, your username and if you choose, your password will be saved into the
cookies. The next time you return to the site, your user information will be
displayed (If nobody else uses the same computer to login or register).
Additional Hints
- Ensure that the Javascript option is enabled (see your browser's Options or Preferences).
- Maximize your browser window to view the full width of a page for optimal viewing.
- After an extended period of inactivity (usually 15 minutes) the system may ask you to log in again.
If you experience technical problem using our web site you can
send us a note.
Please note that we can't answer fare, schedule, baggage or any other
airline-related questions. This feedback form is strictly for the reporting of
technical problems using this Cathay Pacific web site.
Given the volume of e-mail inquiries we receive, we can't promise an immediate
answer. However, if you provide us with a detailed message on the question or
problem and it's one that is technical in nature, we'll do our best to assist
you.
Send us a note
about your technical/help issues.
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Back to Help Menu
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To report technical issues click here
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